TRANSPARENCY COMES FIRST

Terms of service

Updated on 2 November 2026

Una Promessa is operated by VAGUE SRL, Via Santa Caterina da Siena 38/G, 22066 Mariano Comense (CO), VAT number, tax code and Business Register number 14167470963, REA CO – 433784. Certified email (PEC): vaguesrl@pecdotcom.it.

How it works

The portal allows couples to find professionals by category and region, save favourites and send enquiries; professionals can submit listings and reply to conversations. The directory is in its launch phase and may not yet contain suppliers in every category or region.

The portal does not enter into contracts or collect payments for wedding services on behalf of the parties. Availability, quotes, terms, payments and any service cancellations are agreed directly between the couple and professional. Sending an enquiry does not constitute a booking.

Account

The service is for adults only. Enter accurate information, use an email address under your control and keep your password secure. Account holders are responsible for submitted content and must notify us of suspected unauthorised access. Do not use another person’s account.

For professionals

Anyone submitting a listing must be authorised to represent the business and hold rights to its text, brands and photos, including necessary permissions for people pictured. Information, prices and availability must be accurate and current. “From” prices are indicative: the quote must clarify included services, taxes, surcharges and applicable terms.

Listings are published after review by the team. Changes require a new review. The team may request corrections or suspend a listing that is incomplete, misleading, unlawful or breaches these terms. Approval concerns suitability for publication and does not certify the professional’s quality, qualifications or solvency.

Content and acceptable use

Spam, harassment, unlawful discrimination, misleading content, infringements of others’ rights and attempts to access unauthorised data are not allowed. Do not publish sensitive information, documents or third parties’ private contact details. Illustrative images on the homepage do not represent real offers.

By submitting a listing, you authorise VAGUE SRL to host, display and technically adapt the content for the operation and presentation of the profile in the portal while the listing is active, without transferring ownership of your rights. You may suspend publication or request removal.

Portal prices

No subscriptions or charges are active. At this stage, accounts, applications, favourites and conversations do not require payment to the portal. The supplier pricing and launch promotion can be consulted, but online purchases are still being prepared. Applying does not reserve a promotional place or start the free period. Activating a subscription will require separate, explicit agreement to the price, duration and automatic renewal, with a payment method. Subscriptions will not be activated automatically.

Search and contact

Filter the directory by region, category and keywords. Sort by name or, within a category, by indicative price. The initial order considers the average and number of approved reviews, both positive and negative. The score is (sum of ratings + 15) divided by (number of reviews + 5), with a neutral value of 3 when there are no reviews; ties are resolved by review count and then name. This weighting limits the effect of a few isolated ratings. Discounts and subscriptions do not buy ranking positions; no sponsored positions are active. Enquiries and replies are available in “Enquiries”; check it regularly. Sending a message does not guarantee a response or supplier availability.

Quotes and business results

Professionals may send structured quotes and new versions in the conversation. The included total is separate from optional extras; VAT, deposits, exclusions, validity and terms are stated by the professional. Comparison displays offers in the same category and for the same service date side by side, but couples must check that quantities, duration and services are equivalent. Viewing or sending a quote does not automatically book a service or make payments.

The results panel considers enquiries received through Una Promessa. Bookings, values and outcomes are declared by the supplier, may be corrected and do not constitute portal certification of a contract or payment received. Enquiries marked as tests are excluded from results; cancelled bookings do not count as confirmed. The selected period refers to receipt of enquiries.

Support, reports and closure

For support, content reports or account deletion, use the contact details on the page Contact. State the listing or conversation concerned and the reason, avoiding unnecessary information. We assess the report and may request clarification or restrict the content concerned. You may request a review of the decision through the same contact.

You may stop using the service at any time. Closing a conversation does not automatically delete its data; processing is described in theinformativa privacy. We may suspend accounts or content in cases of abuse, giving reasons where possible and allowing contact with the team.

Operation and liability

We endeavour to keep the portal available and correct reported issues; maintenance or faults may interrupt it. Each party remains responsible for its own obligations and conduct. These terms do not exclude liability that cannot lawfully be excluded or limit mandatory consumer rights.

Italian law applies, respecting mandatory consumer protections. Material changes to the service or terms will be communicated before they take effect; changes requiring renewed acceptance will be presented to the user.

Free wedding-planning tools

Registered users with a complete profile and verified email may use the budget, checklist and digital invitation for free. Budgets and payments are personal records: they do not involve bookings, collection of funds or charges. Suggested tasks and deadlines can be customised and do not replace agreements with professionals. Email reminders are optional and enabled from the checklist. One daily summary is scheduled at 09:00 Italian time for incomplete, unarchived tasks due in seven days, the following day or the same day. Sending depends on email-service availability and may be delayed: the checklist remains the reference for checking deadlines. Reminders can be disabled at any time.

The invitation becomes accessible by link only after the user chooses to publish it. Anyone with a link can forward it; a personal invitation allows its holder to respond for the stated number of places. Users are responsible for the content and data they share and may unpublish invitations, replace links or archive recipients. Responses do not constitute service bookings. Changes to the private wedding date do not automatically update the published invitation or saved deadlines: users must check and update these.

Supplier offers

Each approved professional may publish an optional discount, stating the service, percentage, terms and enquiry deadline. Expired or disabled discounts do not appear in the directory. The professional is responsible for the offer’s accuracy and fulfilment: the price basis, inclusions, exclusions and combination with other offers must be clear. The discount does not automatically apply to the directory’s indicative price; applicability and total must be confirmed in the quote. Discounts conditional on a review are not allowed.

Supplier reviews

Reviews may be submitted by accounts with a verified email linked to a portal enquiry, after the stated wedding date. Authors confirm that they personally used the service. A link to an enquiry does not certify a purchase or payment. Each account may maintain one review per supplier; self-reviews and test enquiries are not allowed. Contributions and supplier replies are moderated before becoming public. Positive and negative ratings are permitted if genuine, relevant and respectful; unnecessary personal data, offensive content, advertising and abuse may be removed or returned to the author for correction. Editing a contribution returns it to moderation. A supplier may send one optional review invitation per couple and business through an eligible conversation after the wedding; tests and closed conversations are excluded. The invitation does not require a positive rating and offers no reward. For reports, corrections or support, contact info@unapromessa.com.

Seating planner

The seating plan is a private tool for the couple. Guests who have not replied are shown as provisional; check and update assignments after new replies. Seat numbers are entered by the couple and do not confirm venue capacity. A printout is shared only at the user’s choice.

Supplier reviews of couples

A supplier with a published listing may review a couple with a public profile after their wedding date, through one of the supplier’s enquiries with a confirmed booking. The supplier must declare that they actually provided the service. Technical tests, reviews of one’s own couple profile and invented content are not allowed. The enquiry link does not certify contracts or payments.

Each business may publish one review per couple and may update or withdraw it. Reviews and couple replies are moderated before publication, using the same criteria for positive and negative feedback. Do not include contact details, private information, financial details or offensive content. Couples may reply or privately report a review to the team from their public profile. Reporting does not automatically remove it. If the public profile is withdrawn, its reviews also cease to be publicly visible.